Shipping

All orders are subject to product availability. If an item is not in available at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Returns

Retractable Photo Backdrops are custom made to order and cannot be returned except for factory defects or are damaged in shipping.  If the item needs to be returned, please contact us at sales@aplusid.com with details of the damage or defective product.  We will be happy to replace the item as soon as possible, we will provide you with a RA# (Return Authorization) and shipping instructions to return the damaged product.

If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.